Privacy Policy

Understanding how we protect and handle your personal information with transparency and care

Information We Collect

We collect information that helps us provide better project budget management services and educational content. This includes data you provide directly and information gathered through your interactions with our platform.

Personal Information

  • Name and contact details
  • Email addresses and phone numbers
  • Professional background information
  • Educational program preferences

Usage Data

  • Website navigation patterns
  • Learning program interactions
  • Budget management tool usage
  • Support communication records

Technical Information

  • Device and browser specifications
  • IP addresses and location data
  • Session duration and preferences
  • Performance and error logs

How We Use Your Information

Your information helps us deliver personalized budget management education and improve our services. We use data to customize learning experiences, provide technical support, and communicate important updates about our programs.

Malaysian Data Protection Compliance: All data processing activities comply with the Personal Data Protection Act 2010 (PDPA) and relevant Malaysian regulations governing personal information handling.

We analyze usage patterns to enhance our educational content and identify areas where additional support might benefit our users. Communication preferences help us send relevant program information without overwhelming your inbox.

Your Rights and Controls

Malaysian law provides specific rights regarding your personal data. We've designed straightforward processes to help you exercise these rights effectively.

Access Your Data

Request copies of personal information we hold about you, including usage history and communication records.

Correct Information

Update inaccurate details or add missing information to ensure your profile remains current and useful.

Delete Your Account

Request complete removal of your personal data from our systems, subject to legal retention requirements.

Restrict Processing

Limit how we use your information while maintaining access to essential services and support.

Data Portability

Receive your data in a structured format for transfer to other educational platforms or services.

Withdraw Consent

Revoke permission for specific data uses, though some services may become unavailable as a result.

Data Security and Storage

We implement multiple layers of protection for your information, including encrypted storage, secure transmission protocols, and regular security audits. Our systems undergo continuous monitoring to prevent unauthorized access.

Data storage occurs within Malaysian borders and approved international facilities that meet strict security standards. Backup systems ensure information availability while maintaining the same protection levels as primary storage.

We retain personal information only as long as necessary for service provision and legal compliance. Educational progress data may be kept longer to support continued learning, while inactive accounts undergo scheduled data removal after reasonable notification periods.

Information Sharing

We don't sell personal information to third parties. Limited data sharing occurs only with service providers essential for platform operation, such as hosting services, payment processors, and educational content partners.

All third-party relationships include contractual obligations to protect your information according to Malaysian privacy laws. We conduct regular reviews to ensure partners maintain appropriate security standards.

In cases of legal requirements or legitimate business transfers, we'll provide advance notice when possible and ensure continued protection under applicable privacy regulations.

Privacy Questions and Requests

Need help with your privacy rights or have questions about our data practices? Our team responds to privacy inquiries within 3-5 business days.

Email

contact@sharpsparkwave.com

Phone

+60 9 788 9641

Address

59-B, Lorong Sanggul 1f
Bandar Puteri, 41200 Klang
Selangor, Malaysia

This privacy policy was last updated on January 15, 2025